1. Shipping & Delivery
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How long does shipping take?
Standard delivery usually takes between 3 to 7 business days depending on your location. We ship worldwide from our warehouse in Italy. -
How much does shipping cost?
We offer free standard shipping on orders over a certain amount (check our homepage for current promotions). Otherwise, shipping costs are calculated at checkout. -
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times may vary between 7 to 14 business days.
2. Orders & Payments
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How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to follow your package journey. -
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways provided at checkout. -
Can I cancel or modify my order?
We process orders quickly to get them to you faster. If you need to cancel or modify your order, please contact us immediately at siltrio@outlook.it within 12 hours of placing the order.
3. Returns & Exchanges
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What is your return policy?
We want you to love your new sunglasses. If you are not 100% satisfied, you may return them within 30 days of receipt for a full refund (subject to inspection). Items must be unworn and in their original packaging. -
How do I initiate a return?
Simply email us at siltrio@outlook.it with your order number and reason for return. We will guide you through the simple process. -
Who pays for return shipping?
Return shipping costs are the responsibility of the buyer unless the item is defective or we made an error with your order.
4. Product & Care
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Do your sunglasses offer UV protection?
Yes! All Siltrio sunglasses feature UV400 protection lenses, which block 100% of UVA and UVB rays. -
Are they suitable for driving?
Yes, our frames are designed for comfort and clarity, making them ideal for daily driving. -
How should I care for my sunglasses?
We recommend cleaning them with a microfiber cloth and lens cleaner. Store them in the provided protective case when not in use to avoid scratches.